Effective Date: 07 Jan 2026
This Cancellation and Refund Policy applies to all online services and payments made through the official website of Indira Gandhi Rashtriya Manav Sangrahalaya (IGRMS), an autonomous organization under the Ministry of Culture, Government of India.
All payments made on the IGRMS website are strictly non-refundable and non-cancellable.
Users are advised to carefully verify all details before making any payment. Once a payment is successfully completed, no request for cancellation or refund shall be entertained under any circumstances.
The non-refundable policy applies to, but is not limited to:
It is the sole responsibility of the user to ensure the correctness of all details including date, number of tickets, personal information, and service selection before proceeding with payment.
After payment, no correspondence, request, or representation for refund or cancellation shall be considered.
In rare cases of technical failure resulting in unsuccessful payment but amount debited, the matter shall be governed by the rules and timelines of the concerned bank or payment gateway.
IGRMS shall not be responsible for delays or failures in reversal caused by banks, payment gateways, or third-party service providers.
Refunds shall not be granted on the basis of non-visit, change of plan, incorrect booking, or personal reasons of the user.
By making a payment on the IGRMS website, the user explicitly agrees to this Cancellation and Refund Policy and acknowledges that no refunds shall be claimed thereafter.
This policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Bhopal, Madhya Pradesh.
Indira Gandhi Rashtriya Manav Sangrahalaya (IGRMS)
Shamla Hills, Bhopal - 462002
Ministry of Culture, Government of India